If you are experiencing issues with the FireFly app please try the following:

Make sure the iPad is up-to-date, if using an older iPad that wont go up to iOS 13+ please use Safari instead of the app to access homework and submit work (guide found here).

Then try logging out of the app and back in:

Logging out: https://helpcentre.fireflylearning.com/students/app/ios/settings/logging-out

Logging back in:

https://helpcentre.fireflylearning.com/students/app/ios/getting-started/logging-in

The school code is REDMAIDS

Username: a_user23@redmaidshigh.co.uk (first initial followed by _ and surname plus the year group number. year 3 = 23, year 4 = 22, year 5 = 21 and year 6 = 20)

Password Denmark555

Make sure when prompted to choose Office 365 login option

If this hasn't helped please try a hard reboot (hold the power and home button together until you see the apple logo). 

You can find further FireFly help documents on how to use the app here.

If these steps do not help please get in touch with the IT department (itsupport@redmaidshigh.co.uk)